The services of unemployed jobseeker will change from May 2022. From May onwards, the new customer service model will be introduced simultaneously in all TE offices and municipalities included in the local government pilots. As a result of the change, jobseekers will be offered a more individual and personalised service. This affects the customer's everyday life in several ways: face-to-face meetings with their own responsible officer increase and are arranged more frequently than before. In addition, the jobseeker's job search obligation and the consequences are reduced.